The Value Delivery Chain

CPVDC regards the value delivery chain as the basic element of strategic management, the means by which the organization at various stages in its operations, determines, creates, communicates, delivers and sustains customer value.

Efficient and effective management of the Company’s value delivery chain relies on the use of the balanced scorecard and QEHS MS. These systems serve as tools and standards by which each link in the value delivery chain is reviewed and optimized.

*Click image to enlarge

Added to the system strengthening is synchronizing and linking the QEHS MS corporate objectives with the BSC. The integration makes it easier to monitor the Company’s corporate objectives using the BSC. Looking at it more closely, these measures of effectiveness can be morphed into each of the four quadrants in the BSC – customer, financial, internal business process and learning and growth quadrants.

The linking of the BSC and QEHS MS enables the organization to see the bigger picture. While the Company performs well financially, what it does will have an impact on the environment and society.

This has lead CPVDC to again align its systems with CHI, which, for the past years, had embarked on sustainability reporting, using the Global Reporting Initiative (GRI G3) as the reporting framework.

The GRI framework looks at balanced performance indicators and aspects of the Company’s economic, environmental and social performance. It examines the Company's programs and initiatives to satisfy stakeholders.